Archive for April, 2012

Support Policy Update

Thursday, April 12th, 2012

Ticket initiation via support portal made compulsory

MachSol Inc. is an emerging leader in unified automation software that solves business and operational challenges in delivering scalable hosted software (SaaS) in cloud. MachSol paves way to the next generation of hosting, uniting the common aspects of management and control into single complete solution supported by experience and Microsoft certified engineers.

Notice – Support Policy Update

While we feel delighted to assist all our customers, we have made it compulsory that all issues are first initiated via the support portal in the form of a Case / Trouble Ticket and then formal Email, Phone or Live Chat communication is done.  In all communications the Title and Case ID generated should be mentioned as a reference.

For timely resolution and action on the problem points, Enterprise Services and Support team is mainly responsible.  In the event of a Problem, Question or Suggestion about the product “MachPanel”, You must forward all requests via the support portal on our website.

This will help everyone to keep track of all open/pending requests and appropriate resources from our team will be watching the progress. The procedure to place a ticket is very simple and entailed on the KB link below:

http://kb.machsol.com/Knowledgebase/Article/50282

NOTE:  After announcement of this notice, it is the client’s responsibility to ensure they have an active support agreement and they must initiate a ticket before contacting our support team via email, chat or phone for every new incident/problem.

Sincerely,

MachSol Team

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Configuring IFD with Microsoft Dynamics CRM 2011

Monday, April 2nd, 2012

Configuring IFD with Microsoft CRM 2011Internet Facing Deployment (IFD) configurations have been significantly varied from Microsoft Dynamics CRM 4.0 to Microsoft CRM 2011. In the following post, these changes have been listed but before we move onto them we need to know ADFS. Active Directory Federation Services (ADFS) help organization to validating users from partner organizations based on highly secure, scalable and extensive identity access solution. For example, if you are using Windows Server 2008 R2 and you want to grant permissions to external users to your some resources within your organization in a secure and simple way then you can use ADFS to ensure external users are securely authenticated and granted access. Using ADFS can also help you to establish trusteeship between untrusted resources and your organizational domain resources. In short, following are the changes that have been prominent from Dynamics CRM 4.0 to CRM 2011.

  • + In Dynamics CRM 4.0 form based authentication mechanism was used for IFD whilst in CRM 2011 claim based authentication dependency is taken which makes it necessary to configure security token service like ADFS and some sort of certification management.
  • +  In Dynamics CRM 4.0, an administrator usually had two ways to configure IFD which are the following:
    • -  Setting up XML configuration file during installation
    • -  Using IFD configuration tool
  • + In CRM 2011, IFD configuration goes through the following steps (Watch the video given below for more details):
    • -  Installing AD FS 2.0
    • -  Configuring the AD FS 2.0 federation server
    • -  Managing certificates
    • -  Configuring Dynamics CRM 2011 for claims-based authentication and IFD
    • -  Creating the relying party trust for CRM and configuring the claims rules on AD FS 2.0

For more technical details about IFD and ADFS, following the Microsoft’s post here at: http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=3621

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