In January 2011, Microsoft released newer version of Dynamics CRM which was shipped with a lot more enhancement not only in GUI but also in functionality, configurations and integrations with other apps and specially Microsoft Office. Alongside major improvements, Microsoft rolled out for support for cloud based hosted CRM and on-premises CRM deployment which targeted winning the battle in Hosted CRM marketplace.
Withal, following is the list of top features of Microsoft Dynamics CRM 2011:
+ Rigorous Integration with Microsoft Office - Contextual ribbon same as in Office 2010 - Browser clients for Dynamics CRM - Improved user experience and personalization + Personalization and User Experience - Workplace personalization
- Locale settings - Dashboard customization + Business Intelligence
- Multiple Dashboards - Trend Charts and Insights + SharePoint Integration + Microsoft Dynamics NAV Integration + Microsoft Dynamics Marketplace + Cloud Based Deployment + Customization and Development