The two plans

In general, there are two types of plans in order to facilitate the CSPs to meet their customers’ support needs.

1. Microsoft Advanced Support for Partners
2. Microsoft Premier Support for Partners

In the case of Microsoft Advanced Support for Partners, Microsoft provides support for fixing issues, resolving problems. In case of Microsoft Premier Support for Partners, Microsoft provides you with an ability to identify new areas of growth in the existing cloud-enabled services. In this way, new areas of revenue can be opened up in your business.

Keeping “billing” in the limelight

In order to be successful, CSPs need to focus on four major points: Support, service based model, scalability and billing. Out of these four, billing is the most important aspect of a successful CSP Tier 1 partner. CSPs need to directly monitor and provision the subscriptions and manage the customer’s queries related to billing and management. To be a winner in this era, it is important to focus on Direct Billing methods and increase profitability. The billing module must have recurring billing options with proper payment processing.

In order to stay on track on as a Microsoft Tier 1 CSP, you need to show two main key capabilities. First, either you need to provide your customers with an IP service, a solution application or provide a managed service. And secondly, you need to be equipped with a decent infrastructure and enable billing within your systems. In case, either of these capabilities is not fulfilled, the CSPs can continue to provide services as indirect providers.

MachPanel: Keeping you on the CSP track

If you are still wondering where to start from, MachPanel can help you with it. It provides a platform that empowers Microsoft CSPs through end-to-end business management. MachPanel gives you an option to own and control your billing. With an ability of Direct Billing, it automates all major aspects related to business financial operations. It manages unified and consolidated invoices that help simplify the billing processes. This is available for Microsoft Office365 and Azure CSP Billing structures.

MachPanel also offers you the option of recurring billing and automatic subscriptions so that consumers do not have to go for subscriptions every month.  Apart from that, it also enables you to showcase your products in a customized storefront, gives an option of extensive reporting with a few clicks, gives a complete bird’s eye view of the usage calculations and much more. Through the bill and support system, along with complete business automation solutions, the success of your business is accelerated. MachPanel is a reliable partner that provides Profit management for Microsoft Distributors.

MachPanel the Multi-Cloud Service Orchestration & Delivery Platform (MSOP) is an ideal solution that fits for your need, supporting feature that no one else can provide.

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MachPanel the Reliable Partner

Here comes the importance of a reliable partner, who always keep close eyes on your needs to streamline your business and customer life cycle. MachSol being in the industry for over a decade now, realized pain areas of their strategic partners and came forward with a solution that can help customers reduce time-to-market their services as Microsoft Office 365 cloud solution provider, remove the complexity of CSP program’s API integrations. MachPanel cloud reselling control panel Offers user friendly and fully customizable interfaces and ordering at your storefront with N tiers of self-service by defining custom bundles, bundle value added services and even hybrid packaging facility.

MachSol as Microsoft Office 365 CSP Automation Solution provider offers you extensive billing and invoicing facility via its built-in billing module to Cater Microsoft Office 365 CSP billing requirements or you can integrate your in house billing solution and even third party solution like WHMCS. Our open API’s can help you plug in MachPanel with your current workflows.

 Support again is vital component as a Microsoft Cloud Solution Provider, MachPanel offers you very systematic and comprehensive ticketing system to tackle and monitor your customer support department.

MachPanel Automation Platform for Microsoft CSP is a complete Market Place

Upcoming MachPanel CSP module is not just an automation solution but a complete market place taking care of Microsoft Office 365 CSP Selling, ordering, subscription, provisioning, hybrid management, reporting, support, auditing, Open API’s, open to integrate any solution around Office 365, with its detailed role based access control and work flows through Microsoft Office 365 CSP feature rich control panel. Interesting part is that MachPanel CSP module offers you management of multiple CSP Profiles and value added services like AdSync for single sign on.

Open up New Revenue Streams

By using MachPanel Automation Platform for Microsoft CSP you can open up new revenue streams to your business as cloud services provider by fast start and low risk availing our flexible CSP automation solution pricing model. We are always open for review and feedback in regards to MachPanel Office365 CSP module.

If you are looking for further information or want to be our technology partner, contact us at sales@machsol.com

The post Marketplace for Microsoft Cloud Solution Providers | MachPanel Automation Platform for Microsoft CSP appeared first on MachSol Blog.