CSP business is quite popular these days. Having a CSP Partner business is not only profitable; it is also sustainable over time. The cloud is the next big thing in business landscape.  In CSP Partner Program, CSPs sell services related to Office 365 and Azure by setting their own margins and profits. The Microsoft CSP Partner program allows for directly managing customers entire lifecycle and utilize the built-in tools to directly manage and support customer relationship.

The Two Programs

CSPs work directly with Microsoft to resell the services to customers. There are two methods by which CSPs can resell services. First is the Direct Method and other is the Indirect Method. Let’s explain the two one by one

Direct CSP

In the direct CSP Partner program, CSPs work directly with Microsoft and resell their services. However, there are a few requirements that need to be met before starting the Direct CSP journey. CSPs who opt for this journey need to have an infrastructure for billing and also have to provide customer support. Microsoft provides little technical support for customers. So Direct CSP Partners need to have a strong base for customers support.

Microsoft has released a few requirements for its Direct CSP Partners where they have to fulfill some billing requirements and maintain infrastructure on-premises. Furthermore, they either need to provide a managed service, facilitate customers with an IP service or provide them with a solution application. These requirements have come into effect after 31^st August, 2018. All those Direct CSP Partners are able to continue their subscription as distributors who have fulfilled these updated requirements. If, however, they have not been able to fulfill, they can still continue as Indirect CSP Partners.

Indirect CSP

For Indirect CSP Partners, processes are quite easier. They do not have to meet strict requirements. They work with a Direct Partner and set their profits and margins and then resell the services from their end. A lot of Providers offer white-label-services that the Indirect Providers can make use of. Most of the heavy lifting can be done through the Provider’s Infrastructure and experience. Indirect Partners do not deal directly with Microsoft; rather their Provider is their guide which provides them with services and products for reselling. CSPs do not have to worry about the initial infrastructure investment cost. This model serves best when you want to focus on the strengthening of your business and make utmost use of cloud capabilities.

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New CSP Direct Bill Requirements

MachPanel and CSP Partners

MachPanel is a reliable Cloud Service Provider. It provides CSPs with necessary bundle to deal with state-of-the-art challenges. With MachPanel, all the CSP requirements can be easily met. It offers complete business automation and Lifecycle management Delivery, you can experience reliable IaaS and SaaS Delivery and ardent customer support. The Control Panel makes you have maximum profits and flexible margins that facilitate your business. MachPanel is the solution by which your CSP business can flourish beyond measures.

MachPanel the Multi-Cloud Service Orchestration & Delivery Platform (MSOP) is an ideal solution that fits for your need, supporting feature that no other control panel can provide.

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The two plans

In general, there are two types of plans in order to facilitate the CSPs to meet their customers’ support needs.

1. Microsoft Advanced Support for Partners
2. Microsoft Premier Support for Partners

In the case of Microsoft Advanced Support for Partners, Microsoft provides support for fixing issues, resolving problems. In case of Microsoft Premier Support for Partners, Microsoft provides you with an ability to identify new areas of growth in the existing cloud-enabled services. In this way, new areas of revenue can be opened up in your business.

Keeping “billing” in the limelight

In order to be successful, CSPs need to focus on four major points: Support, service based model, scalability and billing. Out of these four, billing is the most important aspect of a successful CSP Tier 1 partner. CSPs need to directly monitor and provision the subscriptions and manage the customer’s queries related to billing and management. To be a winner in this era, it is important to focus on Direct Billing methods and increase profitability. The billing module must have recurring billing options with proper payment processing.

In order to stay on track on as a Microsoft Tier 1 CSP, you need to show two main key capabilities. First, either you need to provide your customers with an IP service, a solution application or provide a managed service. And secondly, you need to be equipped with a decent infrastructure and enable billing within your systems. In case, either of these capabilities is not fulfilled, the CSPs can continue to provide services as indirect providers.

MachPanel: Keeping you on the CSP track

If you are still wondering where to start from, MachPanel can help you with it. It provides a platform that empowers Microsoft CSPs through end-to-end business management. MachPanel gives you an option to own and control your billing. With an ability of Direct Billing, it automates all major aspects related to business financial operations. It manages unified and consolidated invoices that help simplify the billing processes. This is available for Microsoft Office365 and Azure CSP Billing structures.

MachPanel also offers you the option of recurring billing and automatic subscriptions so that consumers do not have to go for subscriptions every month.  Apart from that, it also enables you to showcase your products in a customized storefront, gives an option of extensive reporting with a few clicks, gives a complete bird’s eye view of the usage calculations and much more. Through the bill and support system, along with complete business automation solutions, the success of your business is accelerated. MachPanel is a reliable partner that provides Profit management for Microsoft Distributors.

MachPanel the Multi-Cloud Service Orchestration & Delivery Platform (MSOP) is an ideal solution that fits for your need, supporting feature that no one else can provide.

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